Categories

Shipping Policy

Our kitchen products can be shipped to almost any destination in the world, subject to our approval.  Our free shipping and discounted shipping policy applies only to orders from the United States of America or Canada.  Food products are limited to shipping only within the USA.

Shipping is FREE on all orders totaling over $200 to destinations in the 48 contiguous states with a distance surcharge for Alaska, Hawaii, and Puerto Rico.   Shipping to the latter destinations are somewhat more expensive and shipping options are sometimes limited depending on specific destination. Other US protectorates or territories are considered International Shipments.

US shipping calculator for the contiguous 48 states:

• $0.00- $9.99 add $6.00
• $10.00-$49.99 add $10.00
• $50.00-$199.99 add $15.00
• $200 and over FREE

For Alaska, Hawaii, and Puerto Rico

• $0.00- $9.99 add $1.00.
• $10.00 and more add $5.00.

For CANADA we use a shipping rate that is estimated below actual shipping cost, partially compensating us for the additional shipping fees of shipping to Canada.  We have found that we can ship light weight (under 1 lb) items, such as gaskets or coupling, by first class mail for less.  These items require some handling charges, but if postal charges plus a $10 handling fee are less than what was charged the balance will be refunded upon notification of receipt of the shipment.  In nearly every case on shipments of more than two lbs. to Canada, we pay a portion of your shipping cost.  All larger or boxed items are shipped International Priority Mail to Canada. 

Canada shipping calculator:

• $0.00- $24.99        add $15.00
• $25.00-$74.99       add $30.00
• $75.00-$499.99     add $40.00
• $500 and over       add $60.00
• $1500 and over     FREE SHIPPING

Shipments through customs for Canada or other international destination may be charged a customs charge.  If a customs charge is levied, the customer is notified, not the shipper.  Therefore, any customs charges, if any, become the customers responsibility to pay.   

Order fulfillment normally occurs within 3 business days and most items will be shipped from Utah or Idaho.  Fedex ground service is our usual shipping service for heavier orders and US First Class mail for smaller shipments; other shipping service may be requested at the time the order is placed.  Requests need to be sent through the "Contact Us" procedure at the time the order is placed.  Please note that we are not responsible for orders lost in the mail. 


Order Validation  

In order to protect card holders from fraudulent transactions we will make an effort to validate transactions that have a mismatch between billing and shipping addresses unless you are a prior known customer and a prior pattern has been established.  Please accept our phone calls and emails as a way to protect the use of your credit card.  We have learned from experience that when we cannot get a return phone call from the number provided and/or return emails to courteously respond to our concerns that we are often the target of a stolen card order, especially for our larger orders.   To avoid scamming by those using stolen cards we may ask for a photo selfie and photo of your photo ID such as driver's license to validate large orders.  Please excuse us for the cautious approach but we have been scammed for over $3,000 between 2019-2020 by persons using stolen cards.  The security of your transaction is a mutual concern between you and us.

Return Policy

Authorization for returns can be requested at customer service or by calling R&K TEAM LLC at (801)292-7369. Shipping address and instructions will be given upon authorization. No returns will be accepted without prior authorization. A 20% restocking fee will be applied. Of course there would be no restocking fees and shipping costs covered if it was our error that we shipped the wrong item.  Authorized returns will be inspected before acceptance and credit is issued. Any product returned for credit must be returned within 30 days of purchase, be factory fresh, packed in original cartons, free of added markings, and must be shipped prepaid unless other arrangements are made. No collect shipments will be accepted. 

Damaged Goods Policy

Transit Losses: Title to the merchandise passes to the purchaser on delivery to the carrier. You are responsible to follow up on loss or damage in transit. You should thoroughly inspect each shipment as soon as it is received. Be sure your carrier makes an "exception" note of all visible damage or shortages. UPS may require claims to be filed by the shipper. In that case customer service to initiate that process.

Backorder Policy

 You will be promptly notified after order placement if a product is on back order at our supplier.  As product becomes available, back ordered items will be shipped automatically.  If you want a back order cancelled, you may contact us and the order will be canceled if shipment has not already occurred.  Method of payment will then be credited the appropriate amount of any back order that is canceled before shipment.